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Refund and Cancellation Policy

Last Updated: July 21, 2026

This Refund and Cancellation Policy applies to all purchases, subscriptions, and licenses made through dokanionline.com (the "Service") operated byDOKANI ONLINE LLC ("we", "us", or "our").

1. Free Tier

We offer a Free tier so new users can evaluate the Service at no cost, subject to certain feature and usage limits.

The Free tier is available indefinitely — there is no time-limited trial, and your access is not locked or suspended after any set period.

You are never charged automatically. You may purchase a one-time license or subscribe to a paid plan at any time, and you will only be charged if you voluntarily choose to buy.

2. One-Time License Purchases

One-time license fees are non-refundable once payment is completed and access is granted.

By purchasing a one-time license, you acknowledge and agree that you are buying access to a digital product that cannot be returned or revoked after delivery.

3. Subscription Plans

We offer both monthly and annual subscription plans.

All subscriptions renew automatically at the end of each billing cycle unless canceled prior to renewal. You can manage or cancel your subscription directly from your account settings.

4. Cancellation Policy

  • You may cancel your subscription at any time before the next renewal date.
  • Cancellations become effective at the end of the current billing period.
  • No partial refunds are offered for unused days or remaining time in the billing period.

After cancellation, your account will revert to limited or trial mode, and you will lose access to premium features and connected data after 30 days.

5. No Refund Policy

Due to the nature of digital SaaS products, all payments are final and non-refundable, including but not limited to:

  • One-time license purchases
  • Monthly and annual subscriptions
  • Accidental renewals or mistaken purchases
  • Account inactivity or user dissatisfaction

Exceptions may only be made if required by applicable law.

Separately, deposits or prepayments that your own customers pay you through the online booking feature are not covered by this policy. Those are governed by the cancellation and refund terms you set and display to your customer at the time of booking. Platform fees applied to such payments are not refunded.

6. Account Suspension and Termination

If a payment fails or is reversed, your account may be suspended until payment is settled. Repeated failed payments or chargebacks may result in permanent termination.

7. Data Retention After Cancellation

Upon cancellation or expiration of your plan:

  • Your data remains accessible for 30 days for export.
  • After 30 days, data may be deleted or anonymized for system improvement.

We will not sell or share your personal data with any third party. Anonymous and aggregated data may be used internally to enhance our artificial intelligence models and overall service performance.

8. Legal Basis for Non-Refund Policy

Our products are digital SaaS goods delivered and accessed immediately upon purchase. Under applicable United States federal and state consumer-protection law, fully-delivered digital goods are generally exempt from any mandatory refund once performance has begun with your consent. For customers in the European Union, EU Directive 2011/83/EU similarly excludes fully-delivered digital content from the mandatory withdrawal right once performance has begun with the consumer’s prior express consent.

9. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. All updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about our Refund or Cancellation Policy, please contact us at: