Privacy Policy

Last Updated: November 11, 2025

This Privacy Policy explains how dokanionline.com ("we", "our", or "us"), operated by DOKANI ONLINE LLC, collects, uses, and protects the personal information of users ("you", "your") who access our POS SaaS platform, websites, and related services (collectively, the "Service").

1. Information We Collect

We collect the following types of information:

Account Information: When you register, we collect your name, email address, company name, and password to create and manage your account.
Billing and Payment Data: For subscriptions and license purchases, payment details are securely processed through our trusted payment partners. We do not store your full credit card or payment details on our servers.
Usage Data: We collect non-personal data such as device type, browser type, operating system, IP address, and usage logs to maintain performance, security, and analytics.
Customer Data: Data entered by you (e.g., sales, products, invoices) is stored securely and belongs to you. You can export or delete it anytime.

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain the Service.
To personalize your experience and improve our product.
To process payments, manage subscriptions, and provide customer support.
To notify you of updates, security alerts, and administrative messages.
To comply with legal obligations and prevent fraud or misuse.

3. Data Ownership and Control

You retain full ownership of all data you input or upload into the Service. We act solely as a data processor and will never sell or share your personal or customer data with any third party.

Upon account cancellation or expiration, you may export your data within 30 days. After that period, we may anonymize or delete your data.

4. AI and Anonymized Data Usage

To improve system performance, insights, and AI-driven features, we may use aggregated and anonymized data internally. This data will never include personally identifiable information (PII) or any content that can identify you or your customers.

By using the Service, you consent to the internal, anonymized use of data for analytical and AI enhancement purposes.

5. Data Storage and Security

We use secure, encrypted data centers and industry-standard protocols (such as HTTPS, SSL, and AES encryption) to protect your data against unauthorized access, alteration, or destruction.

Access to personal data is restricted to authorized staff only, and we maintain audit logs and security measures to ensure compliance with applicable privacy laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and collect usage analytics.

You may choose to disable cookies in your browser settings, but this may limit certain features of the Service.

7. Data Retention

Account data is retained as long as your account is active.
Trial or inactive accounts are retained for up to 12 months, then deleted or anonymized.
Backup data may persist securely for up to 30 days after deletion.

8. Your Rights

Depending on your jurisdiction (e.g., under GDPR or CCPA), you may have the right to:

Access, correct, or delete your personal data.
Request data portability.
Withdraw consent to data processing.
Request restriction of processing or object to automated decision-making.

To exercise any of these rights, please contact us atsupport@dokanionline.com.

9. Third-Party Services

We may use third-party tools for analytics, hosting, or payment processing (e.g., Paddle, Stripe, or PayPal). These providers are bound by confidentiality and data protection agreements and may only process your data as necessary to provide their services.

10. International Data Transfers

Your data may be processed or stored on servers located outside your country of residence. We ensure such transfers comply with GDPR, using standard contractual clauses or equivalent safeguards.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last Updated” date. We encourage you to review this page periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: support@dokanionline.com
Website: https://dokanionline.com